Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

PLEASE EMAIL Support@King-Trump.com with the following information:

• Reason for requested Return
• Order #
• Photo of misprinted/damaged/defective items
• Your Address

The return address is set by default to the KTE processing facility:

Packages sent within the US are returned to our Charlotte facility. Its address is 11025 Westlake Drive, Charlotte, NC 28273.

Packages sent outside of the US are returned to our Europe fulfillment center. Its address is Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026. 

If the product is misprinted/damaged/defective we will replace it at our expense.If the customer has buyer’s remorse, we will not issue a refund

If item is wrong size, we will not exchange

If an item is undeliverable, it is returned to our processing facility and we are notified of the returned item

If you shipment is undeliverable due to any shipping address related issues, it is returned to our processing facility and  an email notification will be sent to you. Unclaimed returns are donated to charity after 3 weeks.

 

Reasons for Returns

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our processing facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our processing facility and you will be liable for the cost of a reshipment to you.

Returned by Customer – You must contact KTE prior to returning any products. We do not refund orders for buyer’s remorse and size exchanges. . A new order, at your expense, would need to be placed for an updated size.

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore KTE reserves rights to refuse returns at its sole discretion.

How do I report a problem with my order?

You can report problems with an order through your KTE dashboard.

• Log into your KTE account
• Find order in your orders page – search using order number
• Click on order to open order summary
• Click “Report” to open problem report window
• Write up your problem in detail and upload relevant photos where possible
• Click “Report problem”

Be aware that KTE may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date.   You should submit a problem report with us for the order with a brief description. If the order is lost in transit, we will issue a reshipment free of charge to you. 

Keep in mind that if tracking information states an order was delivered, we will not take responsibility and reship that order. In that case, any replacements would have to be at your expense.

What if the recipient’s address was wrong?

If the recipient’s address was wrong, then you are held responsible. Usually, the package is sent back to our processing facility.   If your shipment is undeliverable due to any shipping address related issues, it is returned to our facility and an email notification will be sent to you. Unclaimed returns are donated to charity after 3 weeks.  Re-shipments are at the customers expense.

My order shows it is being returned to sender, what now?

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed or refused/returned by the customer. You will receive notice once the order arrives back to our processing facility. We would contacted to determine how you would like to provide an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed by customs, returned by your customer, or had an incorrect address originally provided.

What happens if a package isn’t delivered to my customer, but the tracking states that it did?

KTE will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.

In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it, KTE would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipient’s address. 

In most instances, it is found that the delivery was made, but the package was left in an unexpected location at the recipient’s address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on back porch.”

If your customer is unable to locate the package, you will need to place a new manual order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

How long do I have to submit a claim for a return/exchange?

Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 3 weeks after the estimated delivery date. 

What if the product is damaged in the mail?

If something arrives damaged, send a photo of the damaged goods to Support@King-Trump.com, then we’ll gladly send a replacement at no cost to you.

How are returns handled differently when comparing quality concerns or customers changing their minds?

Any returns or problems that occur because of an error on our part will be handled at our expense.

If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.

If the item is returned to our processing facility, someone from our team will contact you regarding the return. 3

Where are returns sent?

The return address is.

Packages sent within the US are returned to our Charlotte facility. Its address is 11025 Westlake Drive, Charlotte, NC 28273.

Packages sent outside of the US are returned to our Europe fulfillment center. Its address is Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026.